1. Return Period

We offer a 5-day return policy from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

 

2. Initiating a Return

To initiate a return, please contact our customer service team at support@designwithajay.com within the specified return period. Provide your order number, details of the item you wish to return, and the reason for the return.

 

3. Eligibility

Items eligible for return must be in new and unused condition. They should also include all original tags, accessories, and packaging. Certain items, such as personalized or digital products, may not be eligible for return.

 

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping service for returns, and we do not guarantee that we will receive your returned item.

 

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

 

6. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability, and customers are responsible for any price differences.

 

7. Restocking Fee

A restocking fee may be applied to certain returns, and this will be communicated to you during the return process.

 

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and offer a replacement or refund.

 

9. Cancellations

Order cancellations are accepted within 6 hours of purchase. After this period, orders cannot be canceled as they may have already been processed and shipped.

 

10. Changes to the Return Policy

We reserve the right to update or modify this return policy at any time. Changes will be effective immediately and will be communicated on our website.

 

11. Contact Information

If you have any questions or concerns about our return policy, please contact our customer service team at support@designwithajay.com