Introduction:
At Design With Ajay, we strive to ensure you’re completely satisfied with your purchase of our downloadable 2D/3D CAD drawings, blueprints, and schematics. This Refund Policy outlines the conditions under which refunds may be issued for digital products purchased through our e-commerce platform at www.designwithajay.com. Please read this policy carefully before making a purchase.

1. General Policy
Due to the digital nature of our products, all sales are final once the order is confirmed and the download link is sent. We do not offer refunds or exchanges for digital downloads unless the product is defective or does not match the product description.

2. Eligible Refund Scenarios
Refunds may be issued under the following circumstances:

  • Defective Files: If the CAD file is corrupted, incomplete, or cannot be opened in the specified format (e.g., DWG, STEP, STL).
  • Incorrect Product: If the downloaded file does not match the product description or is not the item you purchased.
    To be eligible for a refund, you must contact us within 7 days of purchase with proof of the issue (e.g., screenshots or error messages).

3. Refund Process

  • Request: To request a refund, email us at support@designwithajay.com with your order number, a description of the issue, and any supporting evidence (e.g., screenshots).
  • Review: We will review your request within 48 hours and may provide a replacement file if the issue can be resolved.
  • Refund Issuance: If a replacement is not possible, a full refund will be issued to your original payment method within 5 business days of approval.

4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:

  • You change your mind after downloading the file.
  • Your device or software is incompatible with the file format (please check compatibility before purchasing).
  • You fail to download the file within the provided time limit (download links are valid for a limited period).
  • The file was used or shared in violation of our usage license.

5. Contact Us
If you have any questions or need assistance with your purchase, we’re here to help. Please reach out to us:

6. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Revised” date. This policy was last revised on March 28, 2025. We encourage you to review this policy periodically for updates.